Several playbook applications are available that provide playbooks to onboard customers, manage customer complaints, and resolve issues.

Tabela 1. Customer Service Management playbook applications

Application	Description
Case Playbook for Onboarding	Use this application to manage the process for taking on new customers or enrolling customers in new products. An onboarding case captures the details of the new customer, including their selection of products and services.
Case Playbook for Complaints	Use this application to manage the process for handling customer complaints. A complaint case captures the details of the problem reported by the customer and the expected resolution.
Case Playbook for Product Support	Use this application to guide agents through the steps that are needed to resolve product issues. A product support case captures information about the customer, the product, and the reported issue.