---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer Household Data Model plugin

# Activate customer household data model {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Activate the Customer Household Data Model plugin to manage customer service for households.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

The Customer Household Data Model plugin (com.snc.household) enables you to create households, define the members of a household, and identify relationships between household members. This plugin automatically activates the
Customer Service Base Extension Entities plugin (com.snc.cs_base_extension), which provides granular access control through relationships, user profile attributes, and roles.  
Nota:  
Starting with the Australia release, the Household family plugin (com.snc.household) has been migrated to the ServiceNow Store as a standalone application. Any new enhancements to this application are delivered through the Household store app. This change provides improved packaging, versioning, and deployment flexibility for business-to-consumer (B2C) implementations that require household relationship management.

## Procedimento

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the Customer Household Data Model plugin (com.snc.household).
3. Select Activate.
{#activate-customer-service-household__steps_vb4_sfz_pgb}
**Tarefas relacionadas**   

* [Activate business locations](https://servicenow-prod.fluidtopics.net/WBP0fRNGFn3z2UI468wKsg "Activate the Business Location plugin to manage customer service for business locations.")