---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Change password

# Change your password directly from the Customer Service Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Change your password directly from the Customer Service Portal. Users with the required roles can change their passwords from the Customer Service Portal.

## Antes de Iniciar

Role required: none

## Por Que e Quando Desempenhar Esta Tarefa

Users with the required roles can change their passwords from the Customer Service Portal.

## Procedimento

1. Go to the Customer Service Portal page by accessing your instance URL and adding a /csm suffix.  
   For example, https://example.com/csm.
2. Click your user name in the portal header.
3. Click Profile to display the user profile information.
4. Click Change Password under Security.
5. On the form, fill in the fields.  
   {#t_ChangePasswordFromUserForm__table_czw_ftc_nr__entry__2}

   | Field | Description |
   |-|-|
   |   ||
   | Current Password | The current password. This field is automatically filled in. |
   | New Password | The new password, which must meet the following requirements: * Be a minimum of eight characters long * Include at least one uppercase and one lowercase letter * Include at least one number {#t_ChangePasswordFromUserForm__ul_jmf_jzb_dv} |
   | Confirm Password | The new password. |
   [Tabela 1. Change Password form]

   {#t_ChangePasswordFromUserForm__table_czw_ftc_nr}
6. Click Change.