--- sourceDocument: Australia Customer Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- # Post and respond to content in the community # Post and respond to content in the community {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura Post and respond to content in the community to get answers or share information. ## Antes de Iniciar Role required: sn_communities.community_user ## Procedimento Perform one or more of the following tasks from the community homepage. * **[Ask a question in the community](https://servicenow-prod.fluidtopics.net/yGsoDMTfz5jgOL9a2NgPXA)** Ask a question in a forum to get an answer from other community users. * **[Reply to a question in the community](https://servicenow-prod.fluidtopics.net/8aYopD3cnE7FDerKvowd_Q)** Reply to a question or another reply. * **[Post a blog in the community](https://servicenow-prod.fluidtopics.net/yOwh8lomuXXEZrk0DB6kxw)** Create a blog post and publish it immediately, schedule to publish at a specified date, or save it as a draft. * **[Post a video in the community](https://servicenow-prod.fluidtopics.net/KVITuJ29KUCznoSL92981g)** Post a video in a forum or sub forum. * **[Comment on a blog or a video in the community](https://servicenow-prod.fluidtopics.net/NyuYIKkvR9rlye4PFW518w)** Comment on a blog or a video or comment on another comment. * **[Post a document in the community](https://servicenow-prod.fluidtopics.net/BJLxRSTNRNZ5tm81W2knYQ)** If you have the proper permissions in a forum, you can share a document with colleagues, experts, or other community users. You can associate the document with as many topics as needed. * **[Mention a user in the community](https://servicenow-prod.fluidtopics.net/_hwYcoCqfAI_5DHT9wJ1RA)** Draw attention to your content in the community by mentioning other community users in the post. * **[Community events](https://servicenow-prod.fluidtopics.net/DeL~iqpT00keGL2ws8uW8w)** Create, manage, and participate in events to encourage engagement across the community. * **[Bookmark community content](https://servicenow-prod.fluidtopics.net/onwL5B00Nbo81KTPczcIXg)** You can bookmark your favorite questions, blogs, videos, documents, and events. You cannot bookmark content in draft state or replies or comments. * **[Provide feedback on community content](https://servicenow-prod.fluidtopics.net/WxSBaxT9kOJnQVRLegST6w)** Provide feedback on content that you find useful. **Conceitos relacionados** * [Community homepage features for logged in users](https://servicenow-prod.fluidtopics.net/bRJdg~xeR3vTo_3vWtWyNA "Your community activity usually begins on the community homepage. If you are a logged in user, you see different information than non-logged in users. Your organization can customize the homepage.") * [Navigating the activity feed](https://servicenow-prod.fluidtopics.net/enKvgP7oKfe_pHliH_hY6Q "The activity feed provides a central place for community users to view information and interact. It lists the most recent activity in the community based on your network, posts, and subscriptions. You can reply, comment, and give feedback directly from the activity feed.") * [Navigating the forum homepage](https://servicenow-prod.fluidtopics.net/PbByHkRawFbBBsO~wQTi1Q "While in a forum, you can navigate the forum homepage and perform tasks, such as posting content.") * [Community homepage features for non-logged in users](https://servicenow-prod.fluidtopics.net/8KyrL9l4zLbLUyrPG0wM5g "Your community activity usually begins on the Community homepage. If you are a non-logged in user, you see different information than logged in users. Your organization can customize the homepage.") * [Community subscriptions](https://servicenow-prod.fluidtopics.net/khZZ5qxaEmZAQw7xovXpHQ "Using subscriptions, you can choose specific areas of interest. Your activity feed and notifications are personalized according to your subscriptions.") * [Gamification](https://servicenow-prod.fluidtopics.net/ZKtLqE1KDsM~zUI8_BEXrw "Encourage users to participate and contribute content in the community by providing incentives in the form of points, achievement levels, and badges.") **Tarefas relacionadas** * [Self-register to a community](https://servicenow-prod.fluidtopics.net/l3btdKiITFJGUzuIx4r2cw "Once you have accessed a public forum and decided to join the community, you can self-register by signing up and accepting the community Terms and Conditions.") * [Search the community](https://servicenow-prod.fluidtopics.net/8kLjGxRP9xXWlNGluXwOHg "Enter a keyword to use the type-ahead search on the Community homepage or enter one or more words to view all search results.") * [Use a community profile](https://servicenow-prod.fluidtopics.net/aaGYah~BGrNDld4MfWybLQ "The community profile displays an overview of a user's personal information as well as their contributions, network, achievements, expertise, and events they are attending. You can view and edit your own profile. You can also view another user's profile and perform actions, such as following them or reporting inappropriate content.") * [Request membership to a forum](https://servicenow-prod.fluidtopics.net/~B8IpVKU3HmE0Bgjnet1lQ "You must be a registered member of the community to request membership to a forum that is marked for membership only.") * [Accept an invitation to join a forum](https://servicenow-prod.fluidtopics.net/vV1fRe11tE2aGabboG3FJw "An invitation to join a forum is sent as an email message. The method that you use to accept an invitation depends on whether you are a registered community user.") * [Report inappropriate community content](https://servicenow-prod.fluidtopics.net/fkc~57NejZT7BBom4LLUag "Report content to alert community moderators that the content is inappropriate or spam.") * [Add featured content in a community](https://servicenow-prod.fluidtopics.net/n9d2mEzmLTmiPA2OMs_fRw "Add or edit featured content in a community to appear in the Featured Content section on the community homepage, forum homepage, or both.") * [Email a community user](https://servicenow-prod.fluidtopics.net/Zohv1rlkqkPIMSnlrAovwQ "Send a private message to a community user directly from the community.") * [View a list of questions and create a case](https://servicenow-prod.fluidtopics.net/nXUYzjV3OkLDv042Vi_pOg "View questions that can potentially be converted to cases, the community portal provides a page with a list of questions created by contacts or consumers.")