---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure a Case form view

# Configure a Case form view {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The Case form contains detailed information about a customer issue or problem.
Configure a Case form view to display the desired fields and related lists.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllCustomer ServiceCasesCreate New.
2. Configure the form layout to add the fields you require.  
   For more information about adding fields to a form, see [Configuring the form
   layout](https://www.servicenow.com/docs/access?context=configure-form-layout&version=australia&pubname=australia-platform-administration&ft:locale=en-US).  
   Nota:  
   If you are using Customer Service Install Base Management and Proactive Customer Service Operations, add the Sold Product field.
3. Configure the form layout to add the related lists you require.  
   For more information about adding a related list to a form, see [Configuring the form
   layout](https://www.servicenow.com/docs/access?context=configure-form-layout&version=australia&pubname=australia-platform-administration&ft:locale=en-US).  
   Nota:  
   If you are using Customer Service Install Base Management and Proactive Customer Service Operations, add the Affected Install Base Items related list.
4. Click Submit.
**Tópicos relacionados**   

* [Create and delete views](https://www.servicenow.com/docs/access?context=create-delete-view&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)