---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create an onboarding request from service catalog

# Create an onboarding request from the service catalog {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a new onboarding request from the Customer or Consumer Service Portals by navigating the service catalog.

## Antes de Iniciar

Role required: sn_customerservice.customer, sn_customerservice.consumer, sn_customerservice.proxy_contact, admin

## Procedimento

1. Create a request by going to either the portal landing page or the portal menu header and then doing one of the following actions.

   | Opção | Descrição |
   | Request Something | On the portal landing page, select the Request Something link. |
   | Requests | In the portal menu header, navigate to RequestsRequest Something. |
   |-|-|

   {#create-an-onboarding-request-from-catalog__choicetable_vsj_nl4_21c}
2. Browse the service catalog and select SupportNew Guided Onboarding Request.  
   You can also use the category filters to filter the available items or search the catalog.
3. In the case intake draft page, fill in the information that is related to the request.
4. Select Submit.

## Resultado

The system processes the request, creates the request and any other related records, and displays the details in the Related Records widget on the case view page.
**Conceitos relacionados**   

* [Creating an onboarding case with Playbooks for Portals](https://servicenow-prod.fluidtopics.net/StMonSWZbmoHr7I81XM8QA "Whether you're a contact or a consumer, you can create an onboarding case with a case type that is based on the issue or request in either the Customer Service Portal or Consumer Service Portal.")
* [Creating a guided onboarding case from CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/1XUyYQAi3_Gh5cadrqrf2g "An agent can create a case for a contact or a consumer when the contact or consumer reaches out through a phone call, email, or chat from the CSM Configurable Workspace.")  
**Tarefas relacionadas**   

* [Create an onboarding request from the service catalog](https://servicenow-prod.fluidtopics.net/Yw4zrA7WifNbUrigyjHr_w "Create a new onboarding request from the Customer or Consumer Service Portals by navigating the service catalog.")