---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a forum user

# Create a forum user {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can create forum users, which you then use to define memberships to a
forum.

## Antes de Iniciar

Role required: sn_communities.forum_admin

## Por Que e Quando Desempenhar Esta Tarefa

A forum user is a set of users and user groups. Forum users are reusable. Multiple forum users can be used in any given forum.  
Nota:  
Before creating a forum user, check whether an existing forum user matches your requirements.

|-|-|
| Public | Public users can view the community without logging in. By default, public users have content_read access to questions and answers in public forums. |
| Registered | Users who have signed up to the community and accepted the Terms \& Conditions. Once logged in, their access to forum content depends on the permissions set up for each specific forum. |
| Custom | Specific users and user groups that are added as members to the current forum user. |
| Membership | A group of members who have joined a specific forum. Once logged in, their access to forums depends on the permissions set up for each specific forum. |
[Tabela 1. Types of forum user]

{#add-user__table_ayx_22h_xz}

## Procedimento

1. Navigate to AllCommunityAdministrationForum Users.
2. Click New.
3. On the form, fill in the fields.  
   {#add-user__table_zfz_bfh_xz__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the user. |
   | Description | Description of the user. |
   | User type | Type of user. |
   [Tabela 2. Forum User form]

   {#add-user__table_zfz_bfh_xz}
4. Click Submit.  
   The forum user is created and added to the Forum Users list.
* **[Add members to a forum user](https://servicenow-prod.fluidtopics.net/E9Q5rSo6Ifq5SJptxrJyCQ)**   
  Add members to a forum user. Members can be individual users or user groups.