---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Account form

# Account form {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

The Customer Service Management application uses the Account form to store customer
account information.
For information about creating a customer account, see [Configure accounts and contacts](https://servicenow-prod.fluidtopics.net/_kdsbb8TTrvur6FBcXy5YA "An account is a supported external customer and a contact is a user who is an employee of an account.").  
{#customer-service-account-form__table_fyv_dtr_bs__entry__2}

| Field | Definition |
|-|-|
| Name | The name of the company. |
| Number | The automatically generated account number for this customer. |
| Primary Contact | The name of a user who is the main contact for this company. |
| Parent Account | The parent account for this account. Use this field to create an [Account hierarchy](https://servicenow-prod.fluidtopics.net/Ssm0qdJ7kELnGkAzN_RkBw "Use the account hierarchy feature to create a parent-child relationship between accounts."). |
| Registration Code | A unique code for this account. The customer administrator can provide this code to customers for use when requesting a login on the customer portal. The registration code provides a method for validating the customer and the company before the login request is granted. Enter an alphanumeric code in this field or click the Generate Code icon to generate a unique code. For more information about generating unique account registration codes, see the [Account Registration code generation in Customer Service \[KB0753505\]](https://support.servicenow.com/nav_to.do?uri=/kb?id=kb_article_view&sysparm_article=KB0753505) article in the HI Knowledge Base. |
| Customer | Denotes this account as a customer account. Nota: If you are creating a customer account, this field is enabled by default. |
| Partner | Denotes this account as a partner account. A partner can report and manage cases on behalf of customers. A partner can also be a customer. Nota: If you are creating a partner account, this field is enabled by default. |
| Website | The web address for the company. |
| Phone | The phone number for the company. |
| Street | The street address of the company. |
| City | The city in which the company is located. |
| State/Province | The state or province in which the company is located. |
| Zip/Postal code | The zip code or postal code for the company. |
| Country | The country in which the company is located. |
| Notes | Any additional information about the company. |
| Account Code | This field stores a unique value for each account. The value is determined by the last used value, which is stored in the com.snc.cs_base.last.generated.code.tree.path system property. For more information, see [Properties installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/NkxCtQxN7a5QFecHObkuug "Properties are added with the activation of the Customer Service Management application."). Nota: If this property is reset to the value that's already being used, the system attempts to create new accounts with account codes that are already in use, which can result in an invalid insert. |
| DUNS Number | DUNS stands for Data Universal Numbering System. It is a globally recognized unique identifier for businesses, widely adopted by governments and organizations around the world. |
| Active | This field indicates whether a customer account is active or inactive. |
[Tabela 1. Customer Service Account form fields]

{#customer-service-account-form__table_fyv_dtr_bs}