---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Cancel an appointment

# Cancel an appointment with Conversational Appointment Booking {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

As a customer or consumer, cancel an appointment from the Virtual Agent chat window on the service portal.

## Antes de Iniciar

Role required: customer, consumer

## Procedimento

1. Navigate to the Customer Service Portal or Consumer Service Portal home page by adding the suffix /csm or /csp to your instance URL.  
   For example: https://yourportalurl.com/csm
2. Click the chat icon (![Chat icon.]()).
3. In the chat window, enter <kbd class="ph userinput">cancel appointment</kbd>.  
   The Virtual Agent shows the available appointments.Figura 1. Cancelling an appointment
4. Confirm the cancellation.

## Resultado

The appointment is canceled.
**Tarefas relacionadas**   

* [Schedule an appointment](https://servicenow-prod.fluidtopics.net/rzLVm06ppXxC5~Jd5C7Wrw "As a customer or consumer, schedule an appointment from the Virtual Agent chat window on the service portal.")
* [Reschedule an appointment](https://servicenow-prod.fluidtopics.net/hppumFfprVxnM1CeAu1ETw "As a customer or consumer, reschedule an appointment from the Virtual Agent chat window on the service portal.")