---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Ask a question in the community

# Ask a question in the community {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Ask a question in a forum to get an answer from other community users.

## Antes de Iniciar

Role required: sn_communities.community_user

You can only ask a question in a forum if you have been assigned the correct
permissions.

## Por Que e Quando Desempenhar Esta Tarefa

If you ask a question, you can edit or delete it. If you created the question and
reply with an answer, your answer is labeled Author.

There are three ways of asking questions in Communities.

## Procedimento

1. From the Communities homepage, perform one of the following actions.
   * Locate the forum to ask a question in, click its name, and then click Have a question? Click here to start typing. Type-ahead search shows related posts. Click to open a related post in another page.
   * Locate the forum to ask a question in and click PostQuestion.
   * If you do not see a forum, click Have a question? Click here to start typing.
   {#create-question__choices_wq5_n35_zz}
2. Click Question.
3. On the form, fill in the fields.  
   {#create-question__table_bgt_bzn_t1b__entry__2}

   | Field | Description |
   |-|-|
   | Question | Your question. |
   | Forum | Forum to add the question to. Nota: If you created the question by clicking a forum from the Communities homepage, this forum is automatically entered in this field. |
   | Topic (s) (optional) | Topic to add the question to. Nota: You can repeat this previous step for as many topics as you want. If you change your mind about a particular topic, click its corresponding xicon. |
   | Description | Content of the question. To insert an image, click the Insert Image button (![Insert image]()), navigate to the .png or .jpg file, and then click Open. To insert a video, click the Insert Video button (![Insert video]()), enter the video URL, and then click Upload. |
   | Add attachments | To attach a file, click Add attachments and then drag the file into the Attach Document box or click the box and then navigate to the file. * You can add up to three attachments. * File types supported are PPT, PPTX, XLS, XLSX, DOC, DOCX, TXT, PDF, PNG, BMP, JPG, JPEG, GIF, ZIP. * Maximum file size is 2 MB. * Supported file types are listed. * Click the X icon to delete an attached file. {#create-question__ul_atw_m4b_p1b} Nota: Your system administrator may have set a limit on the total number of attachments allowed across the community. When you click Add, your attachments are added and displayed in the question. If a user attaches a file to your question, you receive an email notification. Nota: If antivirus protection is enabled, all attachments are automatically scanned for viruses once the question is posted. |
   [Tabela 1. Ask a question form]

   {#create-question__table_bgt_bzn_t1b}
4. Click Post.  
   * The question is added and is available to users in this forum. You are automatically subscribed to this question. When there is a reply, you receive a notification.
   * Community users who are subscribed to the forum receive a notification that content has been posted. Activity and content feeds are updated accordingly.
   * If you have added attachments to your question and your community administrator has enabled antivirus protection, a scan automatically runs in the background.  
     Nota:  
     * If the scan is successful, the attachments are available to download.
     * If the scan is in process or unsuccessful, the file is unavailable for download.
     * Question authors and community administrators receive a notification that an attachment is infected.
     {#create-question__ul_skw_4p5_2fb}
   * Click Edit to remove the infected file and upload the attachment again. You cannot add any more attachments until the infected file is removed.
   * If you are a user whose content is due to be moderated, the content is not posted until approved by a community moderator.
   {#create-question__ul_amv_5tk_w2b}
**Tarefas relacionadas**   

* [Disable comments](https://servicenow-prod.fluidtopics.net/qc4J2LnzgVR~hnOfBWJ5Yw "Disable comments on a blog, document, video, event, or question to avoid users from posting comments.")