---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Manage email tasks

# Manage email tasks {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can compose, reply to, and preview emails directly from cases in CSM Configurable Workspace. This capability helps you save time and effort instead of having to address and send a separate email message.  
You can perform the following email tasks from cases in CSM Configurable Workspace:

* [Compose an email from a case](https://servicenow-prod.fluidtopics.net/EVrlNybeIiz35Z2lYDtxqQ "As an agent, you can compose emails directly from cases within a ServiceNow instance. This capability helps you view and send emails to two different customers simultaneously which saves time and effort.")
* [Compose an email from the ribbon component](https://servicenow-prod.fluidtopics.net/zqG5i9~kISrKF0A_li9Ijw "As an agent you can compose emails directly from cases within CSM Configurable Workspace without having to use an external email client. This capability helps you view and send emails to two different customers simultaneously which saves time and effort instead of having to address and send a separate email message.")
* [Send an email response from a case activity stream](https://servicenow-prod.fluidtopics.net/KBehDpoIXd3hKhm4exSMDA "Respond to cases using options within a customer email thread. You may not require using another email client which saves time and effort.")
* [Preview an email from the Emails related list](https://servicenow-prod.fluidtopics.net/2q2DcKYEgzYpDdGkZpu9Xg "Preview emails directly from within cases. With this capability, you can select case-related emails and read the details in full view.")
{#overview-email-tasks__ul_o11_bnp_vjb}