---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View case and tasks

# View cases and tasks from the Consumer Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

View a list of cases and tasks from the Consumer Portal and select any record to see more detail.

## Antes de Iniciar

Role required: sn_customerservice.consumer

## Por Que e Quando Desempenhar Esta Tarefa

Selecting a case or a task opens a form with the following sections:

* A conversation that displays the interaction between the consumer and the customer service agent.
* The action that must be taken on the consumer's part, such as accepting or rejecting a solution.
* The case details, including the case number and status.
* Any attached files.
{#view-cases-on-consumer-portal__ul_u41_yv1_cw}

## Procedimento

1. Log in to the Consumer Portal.
2. Navigate to RequestsView submitted requestsView cases and tasks in the portal header to view a list of cases related to the current user.
3. Select any case to view more information about the case.
4. **Opcional:** Enter a message for the agent and select Send.  
   Your message becomes part of the case conversation. All responses from the agent are also included in the conversation.