View cases and tasks from the Consumer Portal

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • View a list of cases and tasks from the Consumer Portal and select any record to see more detail.

    Antes de Iniciar

    Role required: sn_customerservice.consumer

    Por Que e Quando Desempenhar Esta Tarefa

    Selecting a case or a task opens a form with the following sections:
    • A conversation that displays the interaction between the consumer and the customer service agent.
    • The action that must be taken on the consumer's part, such as accepting or rejecting a solution.
    • The case details, including the case number and status.
    • Any attached files.

    Procedimento

    1. Log in to the Consumer Portal.
    2. Navigate to Requests > View submitted requests > View cases and tasks in the portal header to view a list of cases related to the current user.
    3. Select any case to view more information about the case.
    4. Opcional: Enter a message for the agent and select Send.
      Your message becomes part of the case conversation. All responses from the agent are also included in the conversation.