---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add the Process tab to the portal

# Add the Process tab to the portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Add a Process tab to the CSM ticket page so that users can track the playbook process.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllStandard TicketStandard Ticket Configuration.
2. Open the configuration for your table.
3. In the Tabs related list, click New.
4. In the Tab Configuration form, fill in the fields as follows.  
   Figura 1. Tab Configuration form {#add-process-tab-portal__table_mpx_lrs_1fc__entry__2}

   | Field | Data |
   |-|-|
   | Type | Custom |
   | Tab name | Process |
   | Advanced | Toggle to active |
   | Visible script | Add one or more playbook sysIds |
   | Widget | Playbook |
   | Widget parameters | Widget 1: Name: playbook_uib_page_url Value: /now/playbook-portal/csm_case_process Widget 2: Name: playbook_experience_id Value: 0d71033773f220109edbc1f52ff6a741 |
   [Tabela 1. Tab configuration form fields]

   {#add-process-tab-portal__table_mpx_lrs_1fc}
5. Select Submit.  
   Nota:  
   For the user to view the process tabs in the portal, ensure you have assigned the requisite ACLs.