---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Change portal password

# Change your password from the Consumer Service Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Change your password from the consumer portal.

## Antes de Iniciar

Role required: sn_customerservice.customer

## Procedimento

1. Click your user name in the portal header to display the user profile information.
2. Click Change Password.
3. Fill in the fields on the Change Password form, as appropriate.  
   {#change-password-consumer-portal__table_czw_ftc_nr__entry__2}

   | Field | Description |
   |-|-|
   | Current Password | The current password. This field is automatically filled in. |
   | New Password | The new password. This password must: * Be a minimum of eight characters in length * Include at least one uppercase and one lowercase letter * Include at least one number {#change-password-consumer-portal__ul_jmf_jzb_dv} |
   | Confirm Password | Retype the new password. |
   [Tabela 1. Change Password form fields]

   {#change-password-consumer-portal__table_czw_ftc_nr}
4. Click Change.
{#change-password-consumer-portal__steps_jmq_gqx_whb}