---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Service recommendations for interactions

# Configure service recommendations for interactions {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure the service recommendations for interactions skill in the Now Assist Admin console to streamline case creation. This skill reduces cognitive effort, saves time, and promotes accurate case routing.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Use the Now Assist Admin console for configuring the service recommendations for interactions skill by specifying the roles permitted to use the skill and the role restrictions.

## Procedimento

1. Navigate to AllNow Assist AdminSkills.  
   Access the skills configuration page.  
   Verify you have admin role.
2. Select the Customer workflow and choose CSM  
   This determines the product context for the skill.  
   Workflow and product must match your configuration requirements.
3. Select Turn on to activate skill for the service recommendations for interactions skill.
4. Select Add user access to determine who can access this skill.  
   Default and Custom Roles:
   * If no changes are made, the default roles `sn_csm_case_types.service_definition_viewer`and `sn_esm_agent` automatically appear in Add user access.
   * If custom roles were added before the upgrade, they're updated automatically by a script.
   * If new roles are created after the upgrade, you can manually add them in Add user access.
   {#configure-service-recommendations-int__ul_znl_lmy_jgc}
5. Configure role restrictions to define which data and resources the skill can access when invoked (default: `sn_csm_case_types.service_definition_viewer`).
6. Select Turn on to activate the skill.  
   A screen appears showing Successfully activated.
7. Select Back to skills to return to the skills menu.

## O que Fazer Depois

Clone the skill to ground it in your environment for your specific needs.
**Conceitos relacionados**   

* [Clone the Now Assist for CSM skills](https://servicenow-prod.fluidtopics.net/oMQVYr91tGmMB_1ptFY0Zg#clone-the-now-assist-for-csm-skills "The clone feature enables you to create a copy of a Now Assist skill so that you can experiment with skill settings and configure the skill to fit your business needs.")
* [Customizing a Now Assist for CSM skill](https://servicenow-prod.fluidtopics.net/oMQVYr91tGmMB_1ptFY0Zg#customizing-now-assist-skills "Learn how to access, activate, and customize a Now Assist for CSM skill using the Now Assist Admin console and Now Assist Skill Kit.")