---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Associate an entitlement with a Customer Service Management entity

# Associate an entitlement with a Customer Service Management entity {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Associate an entitlement with a CSM entity such as an account,
contract, asset, product, or install base item, to determine the type of support that a
customer needs to receive.

## Antes de Iniciar

Role required: sn_customerservice_manager or admin

## Procedimento

1. Navigate to AllCustomer ServiceContractsEntitlements.
2. From the Entitlements list, select an entitlement.
3. Select the lookup icon to the right of one of the Product, Account, Contract, Asset, or Install Base Item fields.
4. From the list, select the entity that you want.  
   Nota:  
   If you select an entity in more than one of the listed fields, the selections that are available in subsequent fields are filtered by the selections already made.
5. To associate an entitlement with an install base, right-click the Configuring Entitlement Form and navigate to Form LayoutConfigure .
6. From the Available box, select Install Base Item.  
   Your selection is automatically moved into the
   Selected box.
7. Select Save.
8. In the Entitlement form that reappears, select the Install Base Item field and add the install base item that you want to associate with the entitlement.