---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Walk-up Experience appointment booking

# Walk-up Experience appointment booking {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

With the CSM Walk-up Experience appointment booking feature, walk-up users can
view available appointment windows. The users can also select and book an appointment for a
walk-up location using the online Walk-up Check-in feature.
Create time windows for walk-up queue locations enabling requesters to book service
appointments.  
The Appointment Booking plugin (com.snc.appointment_booking) must be activated to use the application. Appointment booking adds the Appointment Booking menu to the application navigator and the following modules:

* Appointment Booking Configuration: Use this module to create an appointment booking. Configure an application and then configure each service within that application.
* Appointment Bookings: Use this module to view a list of appointments that have been booked for services. This list includes the work orders associated with each appointment.
{#csm-walkup-appt-booking__ul_zh3_p44_3gb}

Appointment booking requires configuration at both the application level, in this case, Walk-up Experience, and at the walk-up queue service level, represented by the actual
location of the walk-up queue.

The Walk-up Experience application configuration contains settings that apply to all
the service locations within the application that support appointment booking.

A service configuration is required for each of the walk-up queue locations within the
application that offer scheduled appointments. A service configuration includes settings that
apply only to that specific walk-up queue service location.  
Nota:  
Both the application configuration and the service configuration must be active to book appointments.

For detailed information about the Appointment Booking application, see
[Managing appointments](https://www.servicenow.com/docs/access?context=managing-appointments&version=australia&pubname=australia-field-service-management&ft:locale=en-US).