---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View publication

# View a publication on the Customer Service Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

View the details of a publication on the Customer Service Portal and download any
attachments.

## Antes de Iniciar

Role required: sn_customerservice.customer

## Por Que e Quando Desempenhar Esta Tarefa

The Publications link on the customer service portal displays a list of current publications that is sorted by publication number.  
Nota:  
After a publication reaches its expiration date, it is automatically removed from the Publications list.

## Procedimento

1. Navigate to the customer service portal.
2. Click SupportPublications in the portal header.  
   This displays a list of current publications. The information displayed for each publication includes the title, publish date, expiration date, and a brief description.
3. If desired, search the Publications list by entering the search term in the search field at the top of the list.
4. Click a publication name to open.
5. If the publication has attachments, select the attachments to download from the pop-up window.
6. Close the pop-up window.
7. Click the return arrow at the top of the publication to return to the Publications list.