---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Integration with Sales and Order Management

# Integration with Sales and Order Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Integrate Service Model Foundation with Sales and Order Management to enable business locations to operate as sellers. This integration triggers sales quote generation, order capture, and fulfillment.

## Integrate with Order Management {#integration-with-sales-and-order-management__section_s2z_md2_zfc}

Install the Order Management Business Locations plugin (com.snc.business_location_orm) to integrate Service Model Foundation with Order Management. You can manage customer orders and empower channel partner staff to create, modify, and track orders throughout the sales process with the integration of Service Model Foundation with Order Management.

Organization staff can create orders for customers to monitor and manage the orders for their locations effectively. To learn more about the integration of Order Management with Service Model Foundation, see [Order Management for business location](https://servicenow-prod.fluidtopics.net/9fGuNgpt3rzlwPRdBcIclA "Integrate Service Model Foundation with Order Management to support channel sales.").

## Integrate with Quote Management {#integration-with-sales-and-order-management__section_u5v_5d2_zfc}

Install the Quote Management Business Organization plugin (com.snc.business_organization_qm) to integrate Service Model Foundation with Quote Management.

The integration of Quote Management with Service Model Foundation application helps to update and manage integrations with downstream functionalities such as sales orders and other related processes. To learn more about the integration with Quote Management , see [Quote management for business organization](https://servicenow-prod.fluidtopics.net/~co0aME0mmDaLeSJPfgCvg "Integrate Service Model Foundation with Quote Management for business organizations to streamline operations and optimize the end-to-end life cycle for quote management.").

## Integrate with Opportunity Management {#integration-with-sales-and-order-management__section_jgx_l4w_mgc}

Install the Opportunity Management business location plugin (com.snc.business_organization_opptym) to integrate Service Model Foundation with Opportunity Management.

This integration enables business location-based sales representatives to create, modify, and track sales opportunities throughout the sales process, ensuring they can address customer needs effectively and provide updates on
opportunity status. The feature supports business locations (such as dealerships, stores, franchises, and resellers) which play a role in delivering customer service and driving product and service sales. For details, see [Opportunity Management for business location](https://servicenow-prod.fluidtopics.net/4F7MYefp7h9MFZg8mAi0ww "Integrate Service Model Foundation with Opportunity Management for Business Locations to support channel sales.").
{#integration-with-sales-and-order-management__table_ts5_v4h_fhc__entry__2}

| Roles | Description |
|-|-|
| sn_bus_loc.org_b2b_sales_order_specialist | Role assigned to organization staff to create and manage Leads, Quotes, Opportunities, and Orders for accounts. |
| sn_bus_loc.org_b2b_sales_rep | Role assigned to organization staff to create and manage Leads, Opportunity, and Quotes for accounts. |
| sn_bus_loc.org_b2c_sales_order_specialist | Role assigned to organization staff to create and manage Leads, Quotes, Opportunities, and Orders for consumers. |
| sn_bus_loc.org_b2c_sales_rep | Role assigned to organization staff to create and manage Leads, Quotes, and Opportunities for consumers. |
| sn_bus_loc.org_sales_mgr | Role assigned to organization staff to create and manage account and consumer related Leads, Quotes, Opportunities, and Orders for their hierarchy. |
[Tabela 1. Integrated roles]

{#integration-with-sales-and-order-management__table_ts5_v4h_fhc}
**Conceitos relacionados**   

* [Order Management for business location](https://servicenow-prod.fluidtopics.net/9fGuNgpt3rzlwPRdBcIclA "Integrate Service Model Foundation with Order Management to support channel sales.")
* [Quote management for business organization](https://servicenow-prod.fluidtopics.net/~co0aME0mmDaLeSJPfgCvg "Integrate Service Model Foundation with Quote Management for business organizations to streamline operations and optimize the end-to-end life cycle for quote management.")
* [Opportunity Management for business location](https://servicenow-prod.fluidtopics.net/4F7MYefp7h9MFZg8mAi0ww "Integrate Service Model Foundation with Opportunity Management for Business Locations to support channel sales.")