--- sourceDocument: Australia Customer Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- # Forum and user permissions management # Forum and user permissions management {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura Community and forum administrators can give users and groups of users different levels of access to forums and forum content. Nota: By default, community content is not publicly accessible. A community administrator must enable public access by configuring the appropriate permissions. There are three components that make up the security settings for forums: forum users, permissions, and forums. Forum users : A forum user is a logical group of users, user groups, or both. This group is used to define memberships to a forum. Permissions : A permission is a combination of: * access types for a forum * access types for a given content type {#communities-permissions__ul_gjb_n2q_b1b} Forums : A forum is the container for user-created content. A forum must be configured with content types and permissions before becoming available for users to contribute content. You can create your own permission or use one of the default permissions that the Communities application delivers. {#communities-permissions__table_dfj_g3j_b1b__entry__2} | Permission | Description | |-|-| | Blog Read | Read access to blogs. | | Blog Read and Comment Write | Read access to blogs and write access to comments. | | Blog Write | Write access to blogs. | | Blog Write and Comment Write | Write access to blogs and comments. | | Default Permission for Memberships | Default permissions for forums that are marked as Enable Membership for this Forum. | | Default permissions for public user | Public access to forums. | | Default permissions for registered user | Permissions for registered and logged in users. | | Document Read and Comment Write | Read access to documents and write access to comments. | | Document Write and Comment Write | Write access to documents and comments. | | Event Read and Comment Write | Read access to events and write access to comments. | | Event Write and Comment Write | Write access to events and comments. | | Forum Admin | Full access to a forum. | | Forum Moderator | Moderation access to a forum. | | Forum Name and Description Read | Read access to the name and description of a forum. To access content or topics, other permissions are required. | | Full Access | Write and read access to all content types. | | Question and Answer Read | Read access to questions and answers. | | Question and Answer Write | Write access to questions and answers. | | Question Write | Write access to questions. | | Video Read and Comment Write | Read access to videos and write access to comments. | | Video Write and Comment Write | Write access to videos and comments. | [Tabela 1. Default permissions] {#communities-permissions__table_dfj_g3j_b1b} To assign permissions to users and user groups, create associations between forum users and permissions for a specific forum. Nota: Forum permissions are not inherited in the forum hierarchy. Each subforum must be configured with its own set of permissions and content types. * You can use forum users and permissions in multiple forums. * You can add multiple forum users and permissions to one forum. * You can copy permissions from a parent forum to a child forum or from another forum altogether. * You can also define user-specific permission exceptions and debug user permissions. {#communities-permissions__ul_hpy_p4j_b1b} * **[Create a forum user](https://servicenow-prod.fluidtopics.net/34CS3_5VACZcZDpgFdVeNw)** You can create forum users, which you then use to define memberships to a forum. * **[Create a permission](https://servicenow-prod.fluidtopics.net/cApKiRvfekmWbRt8zX7l_Q)** Create a permission to use to define a user's access to a forum and the content in the forum. * **[Clone a permission](https://servicenow-prod.fluidtopics.net/n_rJ3fCmcJJA_7WWx~VPcA)** Clone a permission if an existing permission record cannot be modified and you require a permission record with similar settings. * **[Create a forum permission](https://servicenow-prod.fluidtopics.net/uQOgKxfFvM7P6NvJfWi2gA)** Add a forum user and a permission to a forum to create a forum permission. **Conceitos relacionados** * [Community content types](https://servicenow-prod.fluidtopics.net/bHS9mQLFyQheqSKWYLgjZQ "There are seven supported content types: Answer, Blog, Comment, Document, Event, Question, and Video.") * [Community feedback types](https://servicenow-prod.fluidtopics.net/LidsXwG8kIbCNEXWbyQiNg "There are two supported feedback types: Upvote and Helpful.") * [Community access types](https://servicenow-prod.fluidtopics.net/lf0VVdnIVSoYaRDaxFI48g "Access types are used to control access to a forum or a content type.") * [Platform Analytics Solutions for Communities](https://servicenow-prod.fluidtopics.net/I8ebsX0ZK0AH69619gT10g "This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.") * [Create a case from a discussion](https://servicenow-prod.fluidtopics.net/Ol6n7rz0fbVBaN3pA3f~3g "In order to engage your internal experts to reply to discussion threads, you can create cases directly from community questions.") * [Enable knowledge harvesting](https://servicenow-prod.fluidtopics.net/F_Xj2ZvyyEUFfHbNUMQ7KA "Configure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible.") * [Enable users to self-register to a community](https://servicenow-prod.fluidtopics.net/V1EIlbghmyjPEYtZYpQvew "Once users have accessed public forums and decided they want to join the community, they can self-register to the community. External user registration provides a way of validating users and requires them to accept the community Terms and Conditions.") * [Administer gamification](https://servicenow-prod.fluidtopics.net/ZKHmzbqAzdKMa7o8CbNujg "Users with the gamification administrator role can create the rules and other entities that award points to users based on their participation within the community.") * [Community Service Portal](https://servicenow-prod.fluidtopics.net/M3Gi5W7NRYsw~kpyovn8mQ "The Community Service Portal is a web interface that is based on the ServiceNow Service Portal application.") **Tarefas relacionadas** * [Migrate Social Q\&A data to Communities](https://servicenow-prod.fluidtopics.net/gsWw667j3w5YuGgk1IQXPw "If you want to migrate existing Social Q&A content to Communities, you can use a script to migrate the data.") * [View community logs](https://servicenow-prod.fluidtopics.net/AxjwM8pX7eKnT4sJtlc4ZQ "Community logs display information about who has viewed or searched for content in a community. The list view displays all log entries, unless filtered.") * [View community feedback and bookmarks tables](https://servicenow-prod.fluidtopics.net/yHROFgHvZIrOaY2y23uy6w "View feedback and bookmarks tables to view which community content was given feedback or was bookmarked.") * [Activate Communities plugins](https://servicenow-prod.fluidtopics.net/cKd7_3_UXRtrrVx5vRyWZA "Activate the Customer Communities plugin to use the Communities application.") * [Configure community content types](https://servicenow-prod.fluidtopics.net/AUhKROeQ4LMbVo1TJzFTLA "Configure content types, such as videos and blogs, for the community.") * [Configure video sources for a community](https://servicenow-prod.fluidtopics.net/oBx35NSn8qnyR5A4rqKgDg "Configure additional sources that can be used for uploading a video to the community.") * [Configure community forums](https://servicenow-prod.fluidtopics.net/lYghI7PldhJ443T5sN_YJQ "A forum is a place for users to share content, exchange notes, ask and answer questions, and so on. Before community users can contribute content, configure a forum with content types and permissions, and create and add topics to one or more forums.") * [Configure the community profile](https://servicenow-prod.fluidtopics.net/oNuKYIo~y0lv1OJ0DcwEEw "Set up the community profile by configuring profile fields and deciding which fields to display in the personal information section of the community profile.") * [Create community Terms and Conditions](https://servicenow-prod.fluidtopics.net/R5WkdQA0TenPHlDlN3O6kA "Community members must follow the community rules of conduct. Create community Terms and Conditions and them share to build a successful community. Every community user must review and accept the Terms and Conditions before contributing to a community.") * [Moderate a community](https://servicenow-prod.fluidtopics.net/4cS6AIk~75moWxSp_zTDBw "Community moderators can manage content quality by reducing the inappropriate content that is posted on the community.") **Referência relacionada** * [Community setup guide for admins](https://servicenow-prod.fluidtopics.net/LOFOQ~5DTeGMVzAqhpgqlw "Define your requirements with community and forum stakeholders and set up your forums for community users to start creating content.")