---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Review and submit a time sheet

# Review and submit a time sheet for a customer service agent {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Agents can review and submit time sheets to managers for approval.

## Antes de Iniciar

Role required: sn_customerservice_agent

## Por Que e Quando Desempenhar Esta Tarefa

The total hours worked for each category are recorded on the time card and on the
time sheet. From the time sheet, you can see total hours by day and by category.

## Procedimento

1. Navigate to AllTime SheetsMy Time SheetsCurrent Time Sheet.
2. If desired, review the time cards associated with the time sheet in the Time Cards related list.
3. Click Submit Time Sheet.  
   The time sheet is submitted to the manager for approval. The state of the time sheet changes from Pending to Submitted and the form becomes read-only. The state of the associated time cards also changes to Submitted.