Configure the Customer Service mobile application

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Configure the Customer Service mobile application and customize it for agents who use the application instance on their mobile devices.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    The Customer Service Mobile plugin (com.sn_csm_mobile) enables the Customer Service mobile application.

    Procedimento

    1. Navigate to All > System Applications > Studio.
    2. In the Select Application pop-up window, click Customer Service Mobile.
      The Customer Service mobile application opens in the Studio, which is a guided app creator. For more information about using the Studio, .
    3. Customize the application to display the desired applets and data and configure agent actions and notifications.