---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure the Customer Service mobile application

# Configure the Customer Service mobile application {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure the Customer Service mobile application and customize it for agents who use
the application instance on their mobile devices.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

The Customer Service Mobile plugin (com.sn_csm_mobile) enables the Customer Service
mobile application.

## Procedimento

1. Navigate to AllSystem ApplicationsStudio.
2. In the Select Application pop-up window, click Customer Service Mobile.  
   The Customer Service mobile application opens in the Studio, which is a guided app creator. For more information about using the Studio, .
3. Customize the application to display the desired applets and data and configure agent actions and notifications.