---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a resource generator

# Create a resource generator in Recommended Actions {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create resource generators that you can use to provide resources for recommendations
from Recommended Actions.

## Antes de Iniciar

The Task Intelligence Admin Console (com.sn_ti_admin) plugin must be installed for selecting the Task Intelligence Classification resource generator type.

Role required: sn_nb_action.next_best_action_author,
sn_nb_action.resource_generator_author, admin

## Procedimento

1. Navigate to AllRecommended ActionsResource Generators.
2. Select New from the Resource Generators list.
3. In the Name field, enter a name for the resource generator.
4. In the Context field, select a context.
5. In the Generator type field, select a generator type.  
   Different types of generators are available that you can use. Some of the generator types require an additional selection in the Generator field.

   For example, if you choose flow as the generator
   type, you must also select the specific flow to use. Selecting the lookup icon opens a pop-up window that you can use to select the required flow.

   For more information, see [Resource generator types](https://servicenow-prod.fluidtopics.net/n1iHD2Bh5L55asE09RgAZQ#ra-csm-resource-generators__section_xh5_4tw_15b).
6. If applicable, in the Generator field, select a generator.
7. Save the record.
8. On the Generator input form, fill in the fields.  
   For a description of the field values, see [Resource generator inputs form](https://servicenow-prod.fluidtopics.net/LinUPq~hAiDBs8OWjgnonw "The form provides information about the generator type and generator inputs.").

   The fields that appear in this form section are determined by the selections in the Generator type and Generator fields.
9. Select Update.
{#ra-csm-resource-generators-create__steps_ihl_1bf_ztb}