---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable AI search for unauthenticated users in Business and Consumer Portal

# Enable AI search in the Business and Consumer Portals for unauthenticated users {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Activate the AI search widgets to allow guest users logging in to the Business and Consumer portal to use the AI search feature.

## Antes de Iniciar

Role required: sp_admin

You must configure AI Search for the Business and Consumer portal. For more information, see [Enable and configure AI Search in Service Portal](https://www.servicenow.com/docs/access?context=enable-ais-sp&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

## Procedimento

1. Navigate to AllService PortalWidgets.
2. Search for Typeahead Search.
3. Select Typeahead Search.
4. Select the Public check box.
5. Select Update.
6. Repeat the steps for the AI Search Assist widget.
{#configure_search_businessportal_guestuser__steps_m5n_hbl_t4b}