---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Reference

# Customer Service Management reference {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Reference topics provide additional information about the Customer Service Management application.
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| Reference information | Links to topics |
|-|-|
| Customer Service lists and forms | * [Customer Service Cases list](https://servicenow-prod.fluidtopics.net/NAVJJp0mOLT2SGZpJv7QiA "The Cases list displays a list of customer service cases for the current user.") * [Customer Service forms](https://servicenow-prod.fluidtopics.net/QnXfz3FcF_OXUG1KIWyj8A "Use forms to view and update Customer Service Management information.") * [Chat Setup configuration form](https://servicenow-prod.fluidtopics.net/KqeydjSGf5fUyF2~MojGTw "Description of the Chat setup configuration form fields.") {#csm-reference__ul_q5h_qvp_myb} |
| Components installed with Customer Service Management applications | * [Components installed with CSM workspaces](https://servicenow-prod.fluidtopics.net/5sZ7mTqG7ud1~YpbRdpeUw "Several types of components are installed with CSM workspaces.") * [Components installed with additional plugins for Customer Service Management](https://servicenow-prod.fluidtopics.net/Tgg_vR3dxz4bSOFcjKxszw "Several types of components are installed with the additional plugins for the Customer Service Management application.") * [Components installed with CSM workspaces](https://servicenow-prod.fluidtopics.net/5sZ7mTqG7ud1~YpbRdpeUw "Several types of components are installed with CSM workspaces.") {#csm-reference__ul_cgm_zvp_myb} |
| Engagement Messenger topics | * [Components installed with Engagement Messenger](https://servicenow-prod.fluidtopics.net/lgxLkowuFgVWUhPh7Qcn2w "Several types of components are installed with activation of the Engagement Messenger application, including plugins, tables, and user roles.") * [Engagement Messenger reference](https://servicenow-prod.fluidtopics.net/_xFDh1LZLdt1YjAzbFdRbw "Reference topics provide additional information about Engagement Messenger.") * [Feature context parameters supported in Engagement Messenger](https://servicenow-prod.fluidtopics.net/2pPxAiGSRGvnTmbJSKI6uw "Features for contextual launch capability enable you to set the default launch screen in Engagement Messenger.") * [Engagement Messenger translation tables](https://servicenow-prod.fluidtopics.net/b3yMlmlglJwxpK5OY3wWXQ "Engagement Messenger uses the [sys_translated_text] and [sys_ui_message] tables to store translated text.") {#csm-reference__ul_tg3_hwp_myb} |
| Portal topics | * [Portal Banner widget JSON parameters](https://servicenow-prod.fluidtopics.net/Get69StosgsJnk1XSpUc1g "JSON parameters define aspects of the Portal Quick Links widget on the Portal Banner widget.") * [Portal Data List widget JSON parameters](https://servicenow-prod.fluidtopics.net/TA_8ZWR2W_bkcKKc3luR5Q "JSON parameters define aspects of the Portal Data list widget on the portal page.") * [Default highlight color for different case states](https://servicenow-prod.fluidtopics.net/TuNhzh6o66bIEThppofccA "Default values for the background and text color for all case states on the Portal Case Cards widget.") {#csm-reference__ul_bnd_swp_myb} |
| [CSM Query Rules](https://servicenow-prod.fluidtopics.net/~8ozrJa1T~erjIHt4q_x~A "Query rules are used to filter the records in CSM-related tables that are accessible by users with CSM roles. These filters, which are applied in query business rules and READ ACLs on CSM-related tables, are stored in a metadata table.") | The system uses query rules to filter the records in CSM-related tables that are accessible by users with CSM roles. |
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{#csm-reference__table_ipd_3vp_myb}