---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Invoice case line form

# Invoice case line form {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

The invoice case line form displays details about an invoice case line.
{#invoice-case-lines-form__table_vyg_gzg_lvb__entry__2}

| Field | Description |
|-|-|
| Invoice Case Line ||
| Number | The automatically generated record number. The prefix for numbers from the Invoice Case Line table is INVCSL. |
| Parent case | The parent invoice case for this invoice case line record. |
| Account | The name of the company that the invoice case is opened for. |
| Contact | The name of the customer contact for the invoice case. |
| Dispute code | Indicates the type of dispute for which the invoice case line has been created. * Incorrect product/service * Pricing discrepancy * Incorrect quantity * Incorrect customer details * Other {#invoice-case-lines-form__ul_xry_tkq_qdc} |
| Short description | A brief description of the issue or request. |
| Description | A more detailed description of the issue or request. |
| Invoice line | A reference field that displays the invoice line that is being disputed. |
| State | The current state of the invoice case line record: * Draft * New * Work in Progress * Awaiting Info * Resolved - Accepted * Resolved - Denied * Canceled {#invoice-case-lines-form__ul_tdw_hjq_qdc} |
| Priority | The assigned priority: * 1 --- Critical * 2 --- High * 3 --- Moderate * 4 --- Low (default) {#invoice-case-lines-form__ul_ktv_wjx_tcc} |
| Assigned to | The agent assigned to the invoice case. |
| Assignment group | The group assigned to the invoice case. |
| Part number ||
| Invoiced part number | The original part number of the invoiced good or service. |
| Disputed part number | The disputed part number of the invoiced good or service. |
| Approved part number | The approved part number of the invoiced good or service. |
| Quantity ||
| Invoiced quantity | The original invoiced quantity of the invoiced good or service billed. |
| Disputed quantity | The disputed quantity of the invoiced good or service billed. |
| Approved quantity | The approved quantity of the invoiced good or service billed. |
| Amount ||
| Invoiced amount | The amount of the invoiced good or service. |
| Disputed amount | The disputed amount of the invoiced good or service. |
| Approved amount | The approved amount of the invoiced good or service. |
| Discount amount ||
| Invoiced discount amount | The invoiced discount amount of the invoiced good or service. |
| Disputed discount amount | The disputed discount amount of the invoiced good or service. |
| Approved discount amount | The approved discount amount of the invoiced good or service. |
| Billing location ||
| Invoiced billing location | The invoiced billing location of the invoice. |
| Requested billing location | The requested billing location of the invoice. |
| Shipping location ||
| Invoiced shipping location | The original shipping location of the invoiced good or service. |
| Requested shipping location | The requested shipping location of the invoiced good or service. |
| Resolution ||
| Resolution code | The resolution provided for the disputed invoice line item. * None * Solved - Credit * Solved - Write Off * Solved - Settlement * Solved - Invalid Dispute {#invoice-case-lines-form__ul_mlj_ygj_xdc} |
| Close notes | Additional notes made by the user who closes the case. |
| Notes ||
| Additional comments (Customer visible) | Customer-viewable comments. Each comment is inserted into the Activity field when the user saves the record. |
| Work notes (Private) | Information about how to resolve the case, or steps taken to resolve it, if applicable. |
[Tabela 1. Invoice case line form fields]

{#invoice-case-lines-form__table_vyg_gzg_lvb}