Chat with an agent from the Consumer Portal

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Chat with a virtual agent or a customer service agent from the Consumer Portal to resolve issues.

    Antes de Iniciar

    Role required: sn_customerservice.consumer

    Procedimento

    1. Navigate to the Consumer Portal.
    2. Select the Chat icon ( Chat icon.) in the Consumer Portal to start a conversation.
    3. Enter your query to continue the conversation.
      Nota:
      Pre chat survey is turned off by default.
    4. Opcional: To talk to a person instead of a virtual agent, select Connect Support icon. and then Contact Support.
    5. Select End Conversation after you’re finished with the chat.

    O que Fazer Depois

    If the agent creates a case or links the discussion to an existing case, you can view these cases from the Consumer Portal by selecting Requests > View Submitted Requests > View cases and tasks.