---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add and configure the Portal Case Cards widget

# Add and configure the Portal Case Cards widget {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Add a Portal Case Cards widget to your portal and modify its data, presentation, and behavior. You can use the Portal Case Cards widget to display
status, priority, and other relevant details related to your cases.

## Antes de Iniciar

The UI Components for Customer Portals plugin must have been activated. For more information, see [Activate the UI Components for Customer Portals plugin](https://servicenow-prod.fluidtopics.net/dbhRuP7sSuHV4JpVf6YfsQ "You can activate the UI Components for Customer Portals plugin (sn_ciwf_ui_cmpnt) to enable Configurable Portal widgets. The application installs related plugins if they aren’t already installed.")

If you have not already created the page to which you want to add the widget, see [Create a page for Configurable Portal widgets](https://servicenow-prod.fluidtopics.net/DDvL3TA32mi4ZMGm59B_mg "Create a page into which you can add Configurable Portal widgets.").

Role required: sp_admin

## Procedimento

1. Navigate to the AllService PortalService Portal Configuration.
2. Select Designer.
3. On the Service Portal Designer page, search for and select the page to which you want to add the widget.
4. Select the Widgets tab.
5. In the Layouts section, drag the Container layout onto the portal edit page.
6. On the container, add a set of columns by selecting the plus button (![Plus button]()).
7. On the Widgets pane, in the Filter Widget field, enter <kbd class="ph userinput">Portal Case Cards</kbd>.
8. Drag the widget onto the container.
9. In the Edit page, select the Portal Case Cards widget.
10. Select the Pencil icon (![Pencil icon]()).
11. If you want to use configured background and text colors to indicate the state of the cases displayed in the widget, enter JSON code in the following format in the State Highlight Color field and modify it with your desired colors.  
    The default text color for all case states is #181A1F (black). If you create a state, the default highlight color is #CBE9FC (light blue) and the text color is #181A1F
    (black). For more information about the default color values, see [Default highlight color for different case states](https://servicenow-prod.fluidtopics.net/TuNhzh6o66bIEThppofccA "Default values for the background and text color for all case states on the Portal Case Cards widget.").

        [
          {
            "value": "1",
            "background_colour": "#CBE9FC",
            "text_colour": "#181A1F"
          },
          {
            "value": "10",
            "background_colour": "#D1D2EE",
            "text_colour": "#181A1F"
          },
          {
            "value": "18",
            "background_colour": "#FBF7BF",
            "text_colour": "#181A1F"
          },
          {
            "value": "6",
            "background_colour": "#D2EABC",
            "text_colour": "#181A1F"
          },
          {
            "value": "3",
            "background_colour": "#C2C4CA",
            "text_colour": "#181A1F"
          },
          {
            "value": "7",
            "background_colour": "#FFCCD2",
            "text_colour": "#181A1F"
          }
        ]

    For \<value\>, enter an integer value of the case state for which you want to change the colors. For more information about finding this value, see [Display the integer values of all case states](https://servicenow-prod.fluidtopics.net/Ehf1~i49JBj2IVXO0UCrjQ "Display the integer values of all of the states associated with cases.").
12. On the Instance form, fill in the fields.  
    For a description of the field values, see [Portal Case Cards widget instance options form](https://servicenow-prod.fluidtopics.net/Ze91I0rvad1QKcwYjWjaHQ "Instance options enable you to configure the Portal Case Cards widget on a portal page.").
13. Select Save.