---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Analyze skills for your teams in Workforce Optimization for Customer Service

# Analyze skills for your teams in Workforce Optimization for Customer Service {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Add skills to groups and view skill assignments for your teams.

## Antes de Iniciar

Role required: skill_admin

## Procedimento

1. Navigate to WorkspacesManager Workspace.
2. Click the Teams icon (![Teams icon.]()).
3. Select a team for which you want to analyze skills.
4. Add a skill to the team.  
   1. In the Skills tab, click New.
   2. Select a skill in the Skill field.
   3. In the Skill level field, select a level for the selected skill.
   4. In the Inherited from field, select the skill from which this skill is inherited.
   5. Click Save.
   {#analyze-skill-usage-teams-configurable-wfo-cs__ol_v1y_sjd_54b}You can click on a skill to analyze skill data such as the number of users or tasks with that skill, the overall skill coverage, and how many experts you currently have with that skill.