---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Anonymous Agent Chat

# Chat anonymously with an agent from the Consumer Service Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Users that are not logged in can chat anonymously with an agent from the Consumer
Service Portal to resolve issues more quickly.

## Antes de Iniciar

Role required: none

## Procedimento

1. Click the Chat icon ( ![Chat icon.]()) in the Consumer Service Portal to start a conversation.
2. Fill in the information and click Submit.  
   A virtual agent or a customer service agent responds.
3. **Opcional:** To talk to a person instead of a virtual agent, click ![Connect Support icon.]() and then Contact Support.
4. When you are finished with the chat, click End Conversation.