Chat anonymously with an agent from the Consumer Service Portal

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Users that are not logged in can chat anonymously with an agent from the Consumer Service Portal to resolve issues more quickly.

    Antes de Iniciar

    Role required: none

    Procedimento

    1. Click the Chat icon ( Chat icon.) in the Consumer Service Portal to start a conversation.
    2. Fill in the information and click Submit.
      A virtual agent or a customer service agent responds.
    3. Opcional: To talk to a person instead of a virtual agent, click Connect Support icon. and then Contact Support.
    4. When you are finished with the chat, click End Conversation.