---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Re-open a post case review

# Re-open a post case review {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Re-open an approved post case review document if you need to make changes or update
information.

## Antes de Iniciar

Role required: sn_customerservice_agent, sn_customerservice_manager, or admin

## Por Que e Quando Desempenhar Esta Tarefa

## Procedimento

1. Open a customer service case.
2. In the Related Records form section, access the record in the Post Case Review field.
3. Click Re-open on the Post Case Review form.  
   The status of the record reverts to In Progress.
4. Make the necessary changes to the fields on the Post Case Review form.
5. Click Preview to generate the review document and view it in the Preview Document pop-up window.
6. **Opcional:** Click Request Approval.
7. Click Publish to Case.