---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Components installed with Special Handling Notes

# Components installed with Special Handling Notes {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Several types of components are installed with Special Handling Notes.

## Tables installed with Special Handling Notes {#ariaid-title2}

The tables included with the Special Handling Notes plugin (com.sn_shn).
The Special Handling Notes plugin adds the following tables.{#r_TablesInstWSpecHandlingNotes__table_dwc_swg_v5__entry__2}

| Table | Description |
|-|-|
| Special Handling Notes \[sn_shn_notes\] | Stores the special handling notes. |
| Special Handling Configuration \[sn_shn_configuration\] | Stores the special handling notes table configurations. |
[ ]

{#r_TablesInstWSpecHandlingNotes__table_dwc_swg_v5}

## Roles installed with Special Handling Notes {#ariaid-title3}

Some user roles are included with the Special Handling Notes (com.sn_shn) plugin.
{#r_RolesInstWSpecHandlingNotes__table_fbn_ypx_yt__entry__2}

| Role | Description |
|-|-|
| sn_shn.admin | Can read, create, update, and delete special handling notes. This role contains the sn_shn.editor role. The sn_customerservice_manager role contains the sn_shn.admin role. |
| sn_shn.editor | Can read and update special handling notes. This role contains the sn_shn.user role. The sn_customerservice_agent role contains the sn_shn.editor role. |
| sn_shn.user | Can read special handling notes. |
[Tabela 1. Special handling notes roles]

{#r_RolesInstWSpecHandlingNotes__table_fbn_ypx_yt}

## Properties installed with Special Handling Notes {#ariaid-title4}

Some properties are included with the Special Handling Notes (com.sn_shn) plugin.
The Special Handling Notes plugin adds the following properties.{#r_PropInstWSpecHandlingNotes__table_dx5_hxg_v5__entry__2}

| Property | Description |
|-|-|
| Maximum number of notes displayed in the Special Handling Notes pop-up window \[sn_shn.max_num_alerts\] | * Type: integer * Default value: 20 * Location: Special Handling NotesProperties {#r_PropInstWSpecHandlingNotes__ul_ny5_hxg_v5} |
| Display special handling notes only once per session \[sn_shn.note_preferences\] | Special handling notes are displayed each time you access a record. Enable this property to display special handling notes only once per session. * Type: true \| false * Default value: false * Location: Special Handling NotesProperties {#r_PropInstWSpecHandlingNotes__ul_ejh_5dh_v5} |
| Width of the Special Handling Notes pop-up window in pixels \[sn_shn.popup_width\] | The width of the Special Handling Notes pop-up window in pixels. The default width is 500. If you specify less that 300, the window automatically uses the minimum width of 300 pixels. * Type: integer * Default value: 500 * Location: Special Handling NotesProperties {#r_PropInstWSpecHandlingNotes__ul_ipq_ydh_v5} |
[Tabela 2. Special handling notes properties]

{#r_PropInstWSpecHandlingNotes__table_dx5_hxg_v5}

To learn more about the special handling notes properties, see [Configure special handling notes properties](https://servicenow-prod.fluidtopics.net/RlUvp0PFnkY~kY7ej5wJUQ "Configure the necessary properties to display special handling notes.").

## Business rules installed with Special Handling Notes {#ariaid-title5}

The business rules included with the Special Handling Notes plugin
(com.sn_shn).
The Special Handling Notes plugin adds the following business rules.{#r_RulesInstWSpecHandlingNotes__table_frl_1fh_v5__entry__3}

| Business rule | Table | Description |
|-|-|-|
| Updating the table field | Special Handling Notes \[sn_shn_notes\] | Populates the Table field with the table label rather than the whole table name. |
| SHN Cache Table Entry | Special Handling Notes Configuration \[sn_shn_configuration\] | Stores the entries in the configuration table in a cache to avoid repeated queries. |
[Tabela 3. Business rules installed with the Special Handling Notes plugin]

{#r_RulesInstWSpecHandlingNotes__table_frl_1fh_v5}

## Client scripts installed with Special Handling Notes {#ariaid-title6}

The client scripts included with the Special Handling Notes plugin
(com.sn_shn).
The Special Handling Notes plugin adds the following client scripts.{#r_ScriptsInstWSpecHandlingNotes__table_d5d_5fh_v5__entry__3}

| Client script | Table | Description |
|-|-|-|
| On Load Message | Special Handling Notes Configuration \[sn_shn_configuration\] | On Load Message describing what the Special Handling Notes Configuration table is for. Create a configuration by selecting a table for which special handling notes can be created and displayed. Include notes for related entities by selecting the desired fields and adding them to the configuration. |
[Tabela 4. Client scripts]

{#r_ScriptsInstWSpecHandlingNotes__table_d5d_5fh_v5}

## Script includes installed with Special Handling Notes {#ariaid-title7}

The script includes included with the Special Handling Notes plugin
(com.sn_shn).
The Special Handling Notes plugin adds the following script includes. {#r_ScrpIncInstWSpecHandlingNotes__table_egt_b3h_v5__entry__2}

| Script include | Description |
|-|-|
| SHNProcessor | A collection of APIs for special handling notes. |
| SHNTable | Provides a list of tables for which the user can create special handling notes. |
[Tabela 5. Script includes for special handling notes]

{#r_ScrpIncInstWSpecHandlingNotes__table_egt_b3h_v5}