---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create and associate consumer user

# Create and associate a consumer user {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create and associate a contact user with a consumer record so that your user can access the multiple portals. This process involves creating a consumer user through a consumer form and then associating the contact to a consumer
record.
{#create-and-link-a-unified-consumer-user__table_nwn_cgj_c3c__entry__2}

| Task | Description |
|-|-|
| Create a consumer user | Create a consumer user record to establish the B2C identity required before associating it to an existing B2B contact. For more information, see [Create a consumer record](https://servicenow-prod.fluidtopics.net/DcOSv3ulu3_hbptZK862Vg "Create a consumer user record directly from the consumer form by using the User reference field. This field allows you to either select an existing user, which then automatically links to the consumer record."). |
| Associate an existing contact user with a consumer record | Associate a contact with a consumer record to enable seamless access to both accounts. For more information, see [Associate an existing contact user with a consumer record](https://servicenow-prod.fluidtopics.net/00FbF3rXjGuCrLKnANVypg "Associate a contact with a consumer record in the Customer Service Management (CSM) application. After the association is done, you can access the Consumer Service Portal (CSP) as a consumer to search for information, create cases, and more."). |
[Tabela 1. Create and associate contact with consumer user]

{#create-and-link-a-unified-consumer-user__table_nwn_cgj_c3c}