---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a configuration for case type single-select

# Create a configuration for case type single-select {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a configuration for the single-select version of the case type selector and define the fields and values that the system uses to auto-populate the Case form.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

In CSM Configurable Workspace, there are three versions of the case type selector available to agents when creating cases of a specific type.

* With the multi-select version, the agent selects a case type and optionally selects a category and subtype to narrow the available choices before creating a case. This is the default functionality.
* With the single-select version, the agent selects a case type and creates a case. The system populates some of the fields on the Case form with values that have been predefined in the selection configuration.
* With the Product Service Select version, the agent selects a product and a service to create a case. For more information, see [Product Service select version of the case type selector](https://servicenow-prod.fluidtopics.net/PJVq_oU7a~~mnJ8V27e41Q "With the Product Service select version of the case type selector, agents can create cases of the correct type based on the selected product or service.").

{#create-case-type-single-selection__ul_rqk_qm3_f4b}To use the single-select version, follow the procedure below to configure one or more selections that are available to agents when creating a case. You must also [enable the case type single select property](https://servicenow-prod.fluidtopics.net/eeTg3HOnFJI0h5BbMsst1A "Enable the case type single select property so that customer service agents can use the case type single select version of the case type selector and create cases of a specific type with one click.").

## Procedimento

1. Navigate to AllCustomer ServiceCase TypesManage Case Types.
2. Select a case type.
3. In the Case Type Selections related list, click New.
4. In the Name field, enter a descriptive name for the case type selection.  
   This is the name that agents see in the Case Type field on the Select Case Type pop-up window.
5. In the Default case type field values fields, select the desired fields and the corresponding values.  
   The system uses this field and value configuration to auto-populate those fields on the Case form when an agent creates a case of this type.
6. Click Submit.  
   The system saves the configuration in the Service Definition (sn_case_type_selection) table and adds it to the Case Type Selections related list.