---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Event handler in the Playbook intake component

# Event handler in the Playbook intake component {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

A component triggers an event when a certain condition is met or on user interaction. The event can be used to execute an action through a code on a third-party webpage.
{#we-playbook-intake-event-handler__table_wkt_g3n_c2c__entry__3}

| Event handler | Description | Payload |
|-|-|-|
| SN_EMBEDX_PLAYBOOK_INTAKE #COMPONENT_READY | This event is dispatched when a component is ready and usable. | None |
| SN_EMBEDX_PLAYBOOK_INTAKE #COMPONENT_ERROR | This event is dispatched when a property validation or internal error occurs. | `errorType, errorMessage` |
| SN_EMBEDX_PLAYBOOK_INTAKE #RECORD_CREATION_SUCCEEDED | This event is dispatched when a record is created by a Record Generator Playbook. | `table, sysId, number, playbook_experience_id, hide_record_creation` |
| SN_EMBEDX_PLAYBOOK_INTAKE #PRIMARY_BUTTON_CLICKED | This event is dispatched when the primary button is selected the record created confirmation page. | `table, record_sys_id, playbook_experience_id` |
| SN_EMBEDX_PLAYBOOK_INTAKE #SECONDARY_BUTTON_CLICKED | This event is dispatched when the secondary button is selected on the record created confirmation page. | `table, record_sys_id` |
| Additional event handlers |||
| SN_EMBEDX_PLAYBOOK_INTAKE #OPEN_LIST | This event is dispatched when an open list event is fired. | `table, listTitle, query, disableInlineEditing, listView` |
| SN_EMBEDX_PLAYBOOK_INTAKE #ACTIVITY_SELECTED | Select the provided playbook, stage, and activity by context ID. | `playbookContextId, stageContextId, activityContextId` |
| SN_EMBEDX_PLAYBOOK_INTAKE #ACTIVITY_STATE_CHANGED | This event is dispatched by Playbook Custom Layout Controller when playbook activity state has changed to either Complete, Skipped, canceled, or Error. | `playbookContextId, stageContextId, activityContextId` |
| SN_EMBEDX_PLAYBOOK_INTAKE #STAGE_SELECTED | Select the provided playbook and stage by context ID. | `playbookContextId, stageContextId` |
| SN_EMBEDX_PLAYBOOK_INTAKE #UPDATE_SELECTION | This event is dispatched by the Playbook Custom Layout Controller when the selected state of a playbook, stage, or activity has changed. | `selectedPlaybook, selectedStage, selectedActivity` |
| SN_EMBEDX_PLAYBOOK_INTAKE #FILTER_SELECTED | This event is dispatched when playbook filter is opened or closed. | `playbookContextId, value` |
| SN_EMBEDX_PLAYBOOK_INTAKE #USER_INTERACTION | This event is dispatched on User interaction with a Playbook Activity. | `playbookContextId, parentTable, parentRecord, stageName, stageTitle, stageState, activityTitle, activityContextId, associatedTable, associatedRecord` |
| SN_EMBEDX_PLAYBOOK_INTAKE #OPEN_RECORD | This event is dispatched when an open record event is fired. | `table, sys_id, params, query` |
| SN_EMBEDX_PLAYBOOK_INTAKE #FILTER_OPTION_SELECTED | This event is dispatched when an item is selected the playbook filter. | `playbookContextId, item` |
| SN_EMBEDX_PLAYBOOK_INTAKE #PLAYBOOK_EXPANDED | This event is dispatched when the playbook stage list changes expanded state. | `playbookContextId, updatedExpandState` |
[Tabela 1. Event handlers in the Playbook intake component]

{#we-playbook-intake-event-handler__table_wkt_g3n_c2c}
**Tarefas relacionadas**   

* [Configure the Playbook intake component instance](https://servicenow-prod.fluidtopics.net/FCQJ~C0tuWeOwh2NvMBwuA "Configure the Playbook intake component instance so that your users can embed it on their website and submit cases using playbook guided experience from their website directly.")
* [Embed the Playbook intake component instance on the third-party website](https://servicenow-prod.fluidtopics.net/Rksjbu8a2ccZf6XYV_~Low "Embed the global code and component code of the Playbook intake component instance that you configured so that you can enable your customers to start creating a case using the playbook guided experience on your third-party website.")  
**Referência relacionada**   

* [Component properties for the Playbook intake](https://servicenow-prod.fluidtopics.net/twmHJsBE543XNgUqFrdaFQ "Component properties enable you to configure the behavior of the Playbook intake component instance on the third-party website.")
* [Sample code for the Playbook intake component](https://servicenow-prod.fluidtopics.net/viF4v__znIJWX6~CsLaJPg "Sample code is provided to define an action when an event is triggered. Update the sample code for your use case before embedding the component on your webpage.")