---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a gamification rule

# Create a gamification rule {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create gamification rules so that users can earn points for community activities.

## Antes de Iniciar

Role required: sn_gamification.admin

## Procedimento

1. Navigate to AllCommunityGamification AdministrationRules.
2. Click New.
3. Fill in the fields on the Gamification Rule form as necessary.  
   {#gamification-create-rule__table_acm_eem_sk1__entry__2}

   | Field | Description |
   |-|-|
   | Rule Name | A descriptive name for the gamification rule. |
   | Gamification Module | The application to which this rule applies. Click the lookup icon to select a module from the Gamification Modules list. The default is Community. |
   | Activity Type | The user activity for which this rule applies. Click the lookup icon to select one of the available types from the Activity Types list. |
   | Profile Receiving Points | The type of user profile that earns points for performing the activity defined in this rule. Click the lookup icon to select a profile corresponding to the activity. |
   | Exclude Self-Award | Check box to ensure that the activity performer is not the same as the profile receiving points. |
   | Active | Enable this check box to activate the rule. The default is set to active. |
   | Gamification Track | The gamification track to which this rule belongs. Click the lookup icon to select one of the available tracks from the Gamification Tracks list. By default, two tracks are available: * Community Expertise * Community Participation {#gamification-create-rule__ul_g4t_jmw_q1b} |
   | Points | The number of points earned by performing the activity defined in this rule. |
   | Points for Areas of Expertise | The points accrued can be used towards a forum or topic level expertise. Click the lock icon to expand the field and configure if the points should accrue towards a forum and/or topic. |
   [Tabela 1. Gamification rule configuration form]

   {#gamification-create-rule__table_acm_eem_sk1}
4. Click Submit.  
   The newly created rule appears on the Gamification Rules list. This rule appears on the How to Earn Points page.