---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Work Scheduler components in Workforce Optimization for Customer Service reference

# Work Scheduler components in Workforce Optimization for Customer Service reference {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Workforce Optimization for ITSM has properties to configure the Work scheduler default behavior.

## Properties {#work-scheduler-wfo-cs-reference__section_qgs_tk2_jtb}

Enter sys_properties.list in the Workspace filter navigator and search for the work scheduler properties listed below.  
{#work-scheduler-wfo-cs-reference__table_w1x_5k2_jtb__entry__2}

| Property | Description |
|-|-|
| sn_wfo_work_sched.csm_allowed_tables | Defines the list of tables that a Work scheduler admin (sn_wfo_work_sched.admin) can use to create configurations for work assignments in the Workforce Optimization for Customer Service manager workspace. * Type: string * Default value: sn_customerservice_case {#work-scheduler-wfo-cs-reference__ul_f3z_vt1_gnb} |
| sn_wfo_work_sched.shift_data_categories | Comma separated sys ids for event categories that display in the Work scheduler calendar in the manager workspace. Type: string |
| sn_wfo_work_sched.should_fetch_shift_data | Enables the display of shift spans in Work scheduler in Workforce Optimization for Customer Service manager workspace. * Type: true\|false * Default value: true {#work-scheduler-wfo-cs-reference__ul_d3z_fm2_jtb} |
| sn_wfo_work_sched.recommend_criteria_limit​ | Defines how many matching criteria can be created for each matching rule in Work scheduler when suggestions are enabled.​ * Type: integer * Default value: 10 {#work-scheduler-wfo-cs-reference__ul_y4w_bjz_fyb} |
| sn_wfo_work_sched.match_criteria_threshold​ | Defines which users are shown in Work scheduler when suggestions are enabled and the matching criteria percentage is greater than the value indicated.​ * Type: integer * Default value: 0 {#work-scheduler-wfo-cs-reference__ul_tqc_djz_fyb} |
[Tabela 1. Properties]

{#work-scheduler-wfo-cs-reference__table_w1x_5k2_jtb}