---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Associate an account with consumers

# Associate an account with consumers {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable customer service managers to identify the end consumers who are using products or services and track customer information.

## Antes de Iniciar

Role required: One of the following roles:

* sn_crm_foundation_admin
* sn_customerservice_manager
* sn_crm_foundation_data_manager
{#t_AssociateConsumersToAccounts__ul_wrs_yxx_m3c}

## Procedimento

1. Navigate to AllCustomer ServiceAccounts.
2. Select an account.
3. Select the Consumers related list.
4. Select New to add an existing or new consumer.  
   {#t_AssociateConsumersToAccounts__table_xhq_4cl_gqb__entry__2}

   | Option | Procedure |
   |-|-|
   | Add an existing consumer | 1. In the Consumer field, select the Lookup using list icon (![Lookup using list icon.]()). 2. Select a consumer from the list. {#t_AssociateConsumersToAccounts__ol_abw_qcl_gqb} |
   | Add a new consumer | 1. In the Consumer field, select the Lookup using list icon (![Lookup using list icon.]()). 2. Select New. 3. On the Consumer form, fill in the fields. 4. Select Submit. {#t_AssociateConsumersToAccounts__ul_u4k_scl_gqb} |
   [Tabela 1. Options and procedure]

   {#t_AssociateConsumersToAccounts__table_xhq_4cl_gqb}
5. Select Submit.
{#t_AssociateConsumersToAccounts__task03-se}

## Resultado

The selected consumer is associated with the account.