---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Take a survey

# Complete a customer service satisfaction survey {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

After accepting a proposed solution for a case, complete a customer service
satisfaction survey.

## Antes de Iniciar

Role required: none

When a customer accepts a proposed solution for a case by clicking Accept Solution on the case form, a satisfaction survey is displayed in the
portal. The customer has the option of completing or skipping the survey. Either
choice returns the customer to the list of cases on the self-service portal.

To complete the survey:

## Procedimento

1. Answer each of the survey questions.
2. Click Submit.