---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable the case type single select property

# Enable the case type single select property {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable the case type single select property so that customer service agents can use the case type single select version of the case type selector and create cases of a specific type with one click.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

In CSM Configurable Workspace, there are three versions of the case type selector available to agents when creating cases of a specific type.

* With the multi-select version, the agent selects a case type and optionally selects a category and subtype to narrow the available choices before creating a case. This is the default functionality.
* With the single-select version, the agent selects a case type and creates a case. The system populates some of the fields on the Case form with values that have been predefined in the selection configuration.
* With the Product Service Select version, the agent selects a product and a service to create a case. For more information, see [Product Service select version of the case type selector](https://servicenow-prod.fluidtopics.net/PJVq_oU7a~~mnJ8V27e41Q "With the Product Service select version of the case type selector, agents can create cases of the correct type based on the selected product or service.").

{#enable-case-type-single-select-prop__ul_rqk_qm3_f4b}To use the single-select version, enable the sn_csm_case_types.case_type_single_field_select property. You must also [create a configuration](https://servicenow-prod.fluidtopics.net/DCS6m~bjpq13CLg8AOwwVA "Create a configuration for the single-select version of the case type selector and define the fields and values that the system uses to auto-populate the Case form.").

## Procedimento

1. Navigate to sys_properties.list.
2. Click the sn_csm_case_types.case_type_single_field_select property in the Name field.
3. Set the Value to true.
4. Click Update.