---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View cases

# View cases {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

OSP manager or agent, you must be able to view all application modules with the list of cases for customers, consumers, and products served by your organization.

## Antes de Iniciar

Role required: sn_csm_ocs.ext_manager or sn_csm_ocs.ext_agent

## Procedimento

1. Navigate to AllOutsourced Customer ServiceCases.  
   You must be able to see My Cases, All, Open, and Unassigned cases. Users who aren't authorized or who don't belong to this OSP won't see any case.  
   Nota:  
   As an OSP manager you can view cases that are assigned to the groups you manage.
2. Select All, open a case, and assign the case to yourself.  
   The Assigned to field is pre-filled with your name.