---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Manage special handling notes

# Manage special handling notes {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Get critical information about specific customers and empower agents in delivering personalized and efficient service with special handling notes.

Use the Special Handling Notes application to generate notes that highlight crucial information about individual records, like case or account records, ensuring users are well informed. For more info, see [Special handling notes](https://servicenow-prod.fluidtopics.net/MbFRk0jB13vZZs8TcR4QpA "The Special Handling Notes application enables you to create notes that bring important information about individual records, such as a case or account record, to the user's attention.")  
{#manage-special-handling-notes__table_mvf_jws_kdc__entry__2}

|   |   |
|-|-|
| [Create a special handling note](https://servicenow-prod.fluidtopics.net/B9QIqieoLCfvyczppNXwQw "Create a special handling note for a record, such as a customer service case.") | Create a special handling note for a record, such as a customer service case. |
| [Update a special handling note](https://servicenow-prod.fluidtopics.net/mN2XhaTcLapyehqkuSseeA "Update a special handling note for a record.") | Update a special handling note for a record. |
| [Delete a special handling note](https://servicenow-prod.fluidtopics.net/m8zn5b1aquid~H9qWLIdhA "Delete a special handling note for a record.") | Delete a special handling note for a record. |
| [Delete a special handling note from a form](https://servicenow-prod.fluidtopics.net/I0cDudOFzIn07oH4AC0ljQ "Delete a special handling note for a record from the Special Handling Notes list on the form.") | Delete a special handling note for a record from the Special Handling Notes list on the form. |
[Tabela 1. Manage special handling notes]

{#manage-special-handling-notes__table_mvf_jws_kdc}