Activate customer data models for B2B2C

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Activate the customer data models for the B2B2C plugin (com.sn_csm_b2b_consumers) if you have the admin role. If they aren't already installed, the application includes demo data and installs related ServiceNow® Store applications and plugins.

    Antes de Iniciar

    Role required: admin

    You must activate the Customer Service Install Base Management (com.snc.install_base) plugin before installing Customer data models for B2B2C.

    The Customer data model for B2B2C plugin provides the following roles:
    • Account consumer (sn_acct_consumer.consumer)
    • Account consumer agent (sn_acct_consumer.agent)

    When the plugin is activated, customer service agents inherit the account consumer agent role. Consumers who are added as account consumers are given as the account consumer role.

    Por Que e Quando Desempenhar Esta Tarefa

    The following items are installed with customer data models for B2B2C:
    • Business rules: Required account or consumer
    • UI policies
      • Table: Case
      • Table: Interaction
      • Table: Sold Product
      • Table: Install Base Items
    • Reference qualifiers
      • Table: Case
      • Table: Interaction
      • Table: Sold Produce
      • Table: Install Base Items

    Procedimento

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the customer data models for B2B2C plugin (com.sn_csm_b2b_consumers) using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Nota:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.