---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View customer or consumer data

# View customer or consumer data {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

As an OSP agent, you must view the customer or consumer data to fulfill
cases.

## Antes de Iniciar

Role required: sn_csm_ocs.ext_manager or sn_csm_ocs.ext_agent

## Procedimento

1. Navigate to Outsourced Customer ServiceCasesAll.
2. Open a case and click the preview icon next to the Account or Contact field.
3. Click Open Record.  
   The following related lists are visible for you to work on and fulfill the cases:
   * Contacts
   * Addresses
   * Cases
   * Assets
   * Contracts
   * Entitlements
   * Account Relationships
   * Sold Products and
   * Install Base
   {#osp-view-cust-data__ul_ls1_1h5_3mb}