---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create entitlements for a household

# Create entitlements for a household {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create entitlements for a household so that all household members are covered under the same terms and conditions.

## Antes de Iniciar

Role required: sn_customerservice_manager, admin

## Por Que e Quando Desempenhar Esta Tarefa

Administrators and customer service managers can create entitlements for a household. These entitlements apply to the current members of that household.  
When a case is created for a household or a consumer, the Entitlement field on the Case form lists the available entitlements:{#create-household-entitlements__table_fjl_qwl_hmb__entry__2}

| If these fields are filled in | The Entitlement field lists these entitlements |
|-|-|
| Household and Consumer | Entitlements for both the consumer and household. |
| Household | Entitlements for the household. |
| Consumer | Entitlements for the consumer |
[Tabela 1. Entitlements listed based on field types]

{#create-household-entitlements__table_fjl_qwl_hmb}

## Procedimento

1. Navigate to AllCustomer ServiceContractsEntitlements.
2. Select New.
3. Select a household in the Household field.  
   When you select a household, the head of household is automatically added to the Consumer field.  
   Nota:  
   You must configure the form layout and add the Household field.
4. **Opcional:** If desired, select a different household member in the Consumer field.
5. Fill in the remaining fields on the Entitlement form.  
   For more information, see [Create
   entitlements for CSM entities](https://servicenow-prod.fluidtopics.net/sZSqY~97cpv70A85fQfe5g "Create an entitlement for a Customer Service Management entity such as an account, a consumer, or a product.").
6. Select Submit.  
   The entitlement is added to the Entitlements related list on the Household form.