---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a customer project from a demand

# Create a customer project from a demand {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a customer project from a demand record.

## Antes de Iniciar

Role required: customer project manager (it_project_manager +
sn_customerservice.projectmanager)

## Procedimento

1. Create a demand record by navigating to DemandDemandsCreate New.
2. Fill in the fields on the Demand form and click Save.  
   For more information about the fields on this form, see [Create a
   demand](https://www.servicenow.com/docs/access?context=t_CreatingDemands&version=australia&pubname=australia-it-business-management&ft:locale=en-US).
3. Open the demand record and click the Create Project related link.
4. In the Create Project pop-up window, select Customer Project in the Project class field.
5. Click OK.  
   The system creates the project and displays the project number in an information message at the top of the Demand form. On the Customer Project form, the demand record is added to the Demands related list.