---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Example configurations

# Example configurations of recommended actions {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

This example documentation demonstrates end-to-end configurations of recommendations with actions of type guidance, decision tree, or field recommendation to help you get started with Recommended Actions.
{#recommended-actions-use-case__table_okd_zzx_pzb__entry__2}

| Scenario | Description |
|-|-|
| [Troubleshoot a failed credit card transaction](https://servicenow-prod.fluidtopics.net/SHclNZVCv8MabQGFC6BnxA "Learn how process analysts or business owners configure a recommended action that uses a decision tree to troubleshoot a failed credit card transaction.") | A decision tree that helps agents troubleshoot a failed credit card transaction. This decision tree asks a series of questions and based on the answers entered, provides a resolution, such as track the failed transaction, dispatch a new credit card, or provide further assistance. |
| [Recommend an assignment group for a router issue](https://servicenow-prod.fluidtopics.net/knsQpH61~eV8X67fDrV2kg "Learn how process analysts or business owners configure a recommended action of type field recommendation to recommend an assignment group for a router issue. This field recommendation uses a resource generator of type decision table that takes the router model and router issue as inputs and provides an assignment group as a result.") | A field recommendation that recommends a value for the Assignment group field so that the agent can assign the case to the appropriate team to resolve the customer issue faster. |
| [Link the current case to the similar major case](https://servicenow-prod.fluidtopics.net/oqgpuSpBGJn1HUuegPnPNg "Learn how process analysts or business owners configure a recommended action of type guidance to propose a major case that can be linked to the current case. This guidance uses a resource generator of type similarity with trend to recommend the similar case that has a common trend.") | A guidance that recommends linking the current case to the recommended similar major case so that the business owner can identify the trend and take corrective actions. |
[Tabela 1. Recommended actions examples]

{#recommended-actions-use-case__table_okd_zzx_pzb}