---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Setting up a contact as a consumer

# Setting up a contact as a consumer {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Set up a contact as a consumer by creating a single, unified profile that supports both the contact and consumer persona in the Customer Service Management (CSM) application.

## Overview of unified consumer {#setting-up-a-contact-as-a-unified-consumer__section_pb2_hqq_13c}

A unified consumer is a single user profile that combines both contact and consumer persona within Customer Service Management (CSM). This feature eliminates the need to create and manage separate consumer user accounts for individuals who function in both roles.  
The following table describes the setup procedure for activating a unified consumer:{#setting-up-a-contact-as-a-unified-consumer__table_gwn_m3r_13c__entry__2}

| Task | Description |
|-|-|
| Update system property | Update the sn_customerservice.consumer.allowed_user_types system property to display the customer_contact extension records in the reference list. For more information, see [Activate Unified Consumer](https://servicenow-prod.fluidtopics.net/f9_9B1kio4wAr_AXwknzZw "Activate the Unified Consumer functionality within the Customer Service Management (CSM) application by updating the Consumer script include. This modification enables you to display the other sys_user extension records in the reference list for the users in the csm_consumer table."). |
| Create and associate consumer user | Create and associate a contact with the consumer user. For more information, see [Create and associate a consumer user](https://servicenow-prod.fluidtopics.net/dZbQFedz1NXjkiHC1Xij1Q "Create and associate a contact user with a consumer record so that your user can access the multiple portals. This process involves creating a consumer user through a consumer form and then associating the contact to a consumer record."). |
| Assign role to a contact | Assign role (sn_customerservice.consumer) to a contact. For more information, see [Assign the consumer role to a contact](https://servicenow-prod.fluidtopics.net/ZTNY6oYVlEgWhVKJQQZEzg "Assign the Consumer (sn_customerservice.consumer) role to the customer_contact to designate them as a consumer in the Customer Service Management (CSM) application."). |
[Tabela 1. Set up tasks for activating unified consumer]

{#setting-up-a-contact-as-a-unified-consumer__table_gwn_m3r_13c}
**Conceitos relacionados**   

* [Configuring a contact as a consumer](https://servicenow-prod.fluidtopics.net/xn7w5lpsdo45jP5j1g3~yA "Associating a contact with the consumer in Customer Service Management (CSM) application enables you to function as both a B2B contact and a B2C consumer. Using this feature, you can easily switch between different customer portals without separate login credentials.")