---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Clock-in and clock-out your work shift

# Clock-in and clock-out your work shift {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Clock in and clock out your work shifts using CSM Agent Workspace. You can track your
details, such as time attendance and time worked summary, to know how close you are adhering
to your schedules.

## Antes de Iniciar

Importante:  
To access the next generation of the Workforce Optimization for Customer Service application, transition to the Workforce Optimization for Customer Service application that is available from the ServiceNow Store. You can now configure Workforce Optimization for Customer Service using the [UI Builder](https://www.servicenow.com/docs/access?context=ui-builder-overview&version=australia&pubname=australia-application-development&ft:locale=en-US). For more information see, [Workforce Optimization for
Customer Service](https://servicenow-prod.fluidtopics.net/wxU25WP4mUC24bg9_4j1Jw "Manage and maintain the productivity of your workforce from a single application using Workforce Optimization for Customer Service. With this application, you can efficiently route work to your team, manage your team's skills and schedules, and monitor their performance.").

Role required: sn_shift_planning.agent

## Por Que e Quando Desempenhar Esta Tarefa

The clock-in event is generated when you either login or set your status as
Available in CSM Agent Workspace. The clock-out event is
generated when you either logout from CSM Agent Workspace or set your status as
Offline or Break.

## Procedimento

1. Navigate to AllWorkspace ExperienceWorkspacesAgent Workspace Home.
2. Click the Inbox icon.
   * To clock-in your shift, set your status to Available.
   * To clock-out from your shift, set your status to Offline or Break.
{#clockin-clock-out-shift__steps_djs_jcn_gmb}

## Resultado

You can view your time attendance and adherence in Lists \> Schedule Adherence \> Time Attendance and Time Worked Summary lists.