---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Plugins for install base and sold products

# Sold products and install base plugins for service organizations {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Track sold products \& install base items for service organizations.

## Sold Products and install base plugins for service organizations {#so-install-base-plugins__section_wf3_syr_wtb}

Plugins are used by service organizations to track sold products and install base items.
{#so-install-base-plugins__table_ypw_hzr_wtb__entry__2}

| Plugin Name | Description |
|-|-|
| Business Location \[com.snc.business_location\] | This plugin supports the Service Model Foundation where the corporation does business with customers through physical channels such as stores and branches. |
| Customer Service Install Base Management \[com.snc.install_base\] | This plugin enables customers to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning. |
[Tabela 1. Plugins for sold products and install base]

{#so-install-base-plugins__table_ypw_hzr_wtb}
**Tarefas relacionadas**   

* [Assign roles](https://servicenow-prod.fluidtopics.net/bR1_rEuXpyKEm7KImarqlg "Assign roles to internal and external users to facilitate proper access to service organizations, business locations, and households. By assigning required roles, you can enable each user to have the necessary permissions to perform their tasks effectively.")
* [Create and manage sold products for a business location](https://servicenow-prod.fluidtopics.net/vZzuY10Jpv2Mj4EnMkIFEQ "Staff members with the location agent role can manage sold products for their business locations.")
* [Create and manage install base items for a business location](https://servicenow-prod.fluidtopics.net/5g2p7Atj7VzihdulzgTr3g "As a staff member with the location agent role, create and manage install base items for your business locations.")